Regency Entertainment is one of the leading companies providing casino and hospitality services in Greece, operating three business units: Regency Casino Mont Parnes, Regency Casino Thessaloniki, and Hyatt Regency Thessaloniki. The goal is to offer daily unique entertainment experiences in a safe and enjoyable environment. The company has 2,500 employees, while its turnover at the Group level is estimated at around € 170 million. Regency Casino Thessaloniki, a member of Regency Entertainment, has been one of the largest and most luxurious casinos in Europe, operating in the heart of the Macedonia region since 1996. Regency Casino Thessaloniki is the first Regency complex in Greece; it operates and is constantly updated to offer top services to its guests, 24 hours a day, 7 days a week.
A strategic importance commitment for Regency Entertainment and Regency Casino Thessaloniki is related to quality, excellence, and efficiency, both in their customer service and their performance in general. For this reason, they are constantly investing in new technologies and are eager to adopt modern digital solutions and best practices, ensuring their uninterrupted operation. In this context of upgrading their information systems, they sought a business management solution for the Group’s activities.
The needs of Regency Entertainment were:
At the same time, Regency Casino Thessaloniki needed:
To meet the needs mentioned above, based on its extensive experience in diverse and multifaceted IT projects, Regency Entertainment and Regency Casino Thessaloniki trusted the solutions provided by the Epsilon Net Group.
Specifically, Regency Entertainment adopted the Dynamics 365 Business Central – InnovEra (ERP) solution, implemented by Data Communication that offers full functionality and complete adaptation to Greek legislation and International and Greek Accounting Standards.
The solution included:
In addition, Regency Casino Thessaloniki has adopted the Galaxy platform of Epsilon SingularLogic, particularly the Galaxy ERP, Restaurant & Retail subsystems for the computerization of its retail stores, restaurants, and sales. The main decision-making criteria were: the know-how, the availability of resources, the competitive price and maintenance costs of the solution, and last but not least, the flexibility in the implementation of new requirements that the company has.
The main benefits that the Group enjoys today after the successful completion of the project are the following:
Easy retrieval and dissemination of absolute information control and essential information