Case Studies

Regency Entertainment

One of the leading companies providing casino and hospitality services in Greece

The Company

Regency Entertainment is one of the leading companies providing casino and hospitality services in Greece, operating three business units: Regency Casino Mont Parnes, Regency Casino Thessaloniki, and Hyatt Regency Thessaloniki. The goal is to offer daily unique entertainment experiences in a safe and enjoyable environment. The company has 2,500 employees, while its turnover at the Group level is estimated at around € 170 million. Regency Casino Thessaloniki, a member of Regency Entertainment, has been one of the largest and most luxurious casinos in Europe, operating in the heart of the Macedonia region since 1996. Regency Casino Thessaloniki is the first Regency complex in Greece; it operates and is constantly updated to offer top services to its guests, 24 hours a day, 7 days a week.

Business Challenge

A strategic importance commitment for Regency Entertainment and Regency Casino Thessaloniki is related to quality, excellence, and efficiency, both in their customer service and their performance in general. For this reason, they are constantly investing in new technologies and are eager to adopt modern digital solutions and best practices, ensuring their uninterrupted operation. In this context of upgrading their information systems, they sought a business management solution for the Group’s activities.

The needs of Regency Entertainment were:

  • Optimization of supply chain management processes
  • Collection and consolidation of all data of financial interest produced by the information systems, Hyatt Regency Thessaloniki and Regency Casino Thessaloniki
  • Collection and consolidation of financial information so that they can be available for the production of MIS reporting through a single system
  • Upgrading Management Reporting


At the same time, Regency Casino Thessaloniki needed:

  • Integration of all Casino systems, such as CRM, loyalty, host system, and ERP
  • Management of multiple points of sale such as bar, retail stores, game rooms, multi-purpose showroom, restaurants
  • Online information
  • Ability to execute promotions and pricing policy everywhere
  • Meeting the particular requirements with the implementation of custom applications

The Solution

To meet the needs mentioned above, based on its extensive experience in diverse and multifaceted IT projects, Regency Entertainment and Regency Casino Thessaloniki trusted the solutions provided by the Epsilon Net Group.
Specifically, Regency Entertainment adopted the Dynamics 365 Business Central – InnovEra (ERP) solution, implemented by Data Communication that offers full functionality and complete adaptation to Greek legislation and International and Greek Accounting Standards.

The solution included:

  • Financial management
  • Commercial management
  • Supply Chain Management
  • Business Information (MIS)
  • Approval flows for the management of the market cycle to complete the supply chain
  • Interfaces to gather financial data from all connected systems in Dynamics 365 Business Central – InnovEra (ERP), such as Oracle Hyperion’s existing Payroll program, Opera hotel system, Corporate Performance Management and Business Intelligence (BI) system Hyatt Regency Thessaloniki
  • Interface with the registration service from the retail points in the Microsoft Dynamics NAV (OTR system) of Regency Casino Thessaloniki.

In addition, Regency Casino Thessaloniki has adopted the Galaxy platform of Epsilon SingularLogic, particularly the Galaxy ERP, Restaurant & Retail subsystems for the computerization of its retail stores, restaurants, and sales. The main decision-making criteria were: the know-how, the availability of resources, the competitive price and maintenance costs of the solution, and last but not least, the flexibility in the implementation of new requirements that the company has.

The Benefits

The main benefits that the Group enjoys today after the successful completion of the project are the following:

  • Utilization of international best practices offered by Dynamics 365 Business Central
  • Implementation of Greek best practices offered by the greekized Dynamics 365 Business Central – InnovEra
  • Reduction of the time for gathering financial data and information
  • Improving the accuracy of financial & commercial forecasts
  • Reduce complexity for operators by receiving instant & complete information image


Easy retrieval and dissemination of absolute information control and essential information

  • Consolidated management of fixed assets & accounting records
  • Consolidation of Group financial results & standard commercial policy
  • Coverage of unique management & operational needs created at points of sale
  • Speed in transactions, minimizing waiting time, and securing transactions
  • Application of rules & automated procedures
  • Reduced upgrade costs to newer versions of Dynamics 365 Business Central
  • Optimization of the overall customer experience
  • Flexibility & personalization of business services
  • Better customer service
  • Unified software & hardware solutions

Representative's Statement


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