Auto Manufacturing | Epsilon - Singular Logic Leading your business transformation Tue, 05 Mar 2024 07:25:44 +0000 en-US hourly 1 https://wordpress.org/?v=6.9.4 https://epsilon-singularlogic.eu/wp-content/uploads/2021/08/favicon-150x150.png Auto Manufacturing | Epsilon - Singular Logic 32 32 PYLON CRM https://epsilon-singularlogic.eu/en/products/pylon-crm/ Sun, 21 Dec 2025 13:57:46 +0000 https://epsilon-singularlogic.eu/products/pylon-crm/ A Customer Relationships Management application that adapts to the needs and the size of each business.

Το άρθρο PYLON CRM εμφανίστηκε πρώτα στο Epsilon - Singular Logic.

]]>
PYLON CRM

PYLON CRM

Customer Relationship Management

Strengthen your relationship with your customers and empower your sales department with a powerful tool. 

Contact Us

It adapts to your needs and provides you with complete and intelligent information that will enhance your business profile. 

Get the organization and readiness that until today only big businesses with numerous personnel could demonstrate. 

Advantages

Complete Integration in corporate procedures

The easy and flexible using environment, along with the possibility of automating internal corporate processes, makes everyday life easier. It also increases productivity of corporate resources involved in interaction with existing/potential customers, while ensuring corporate rules through the approval process. Features such as easy cleanup of sales opportunity lists, not affect the existing basis, but can be incorporated in the existing/potential customers list, using flexible ways for their assignment via automated approval flows.

Absolute printing control

Printings that can be displayed either in paper form or as browse screens. Use the B.I. capabilities of PYLON and keep yourself informed with Pivot Tablets. Enrich your personal dashboard with selected KPIs (Key Performance Indicators). Create your prints easy and fast with the Easy Report Generator. All printing can be exported to all major formats of MS Office, and also be automatically attached to email.

Measurable Corporate Memory

The application manages in total all those actions accompanying its commercial activity, by creating a “measurable corporate memory”. It provides integrated and flexible statistics that give the possibility for “BI” in order to response on time to potential problems or identify new opportunities.

Intregrated customer centered philosophy

Follow the whole procedure of sales, from the initial contact to the final offer and billing. Create a personal relationship with the customer through after sales communications, before and after sale appointments, pre and post-sale meetings, and other personal actions such as greeting cards or interaction in social media.

Follows you Everywhere

A unique personalized user-experience. With Roaming UI (User Interface) you just login from any workstation, wherever you are and you will immediately work in your personal user-interface. With all your options-customizations, your own dashboard with the financial indices and information you want to monitor, personal menu and much more!

Regulated information with intelligent forms

The registration of all actions is designed especially to minimize the registration time. Keep yourself informed on time about yours or your department’s day’s work. Organize neatly your schedule by planning actions in total, and manage resources assignments by taking into consideration all the necessary information.

Telephone procedures

Is communications via telephone a large part of your life? The application provides you with the ability to connect with the call center. It also provides a specialized screen for telemarketing in order to spent less time in the process and more time in communication and a successful customer relationship.

Highlights

Contact Management
  • Integrated management of contact’s data, including communication data, personal information, identity data and contact’s source data.
  • Relationship management between contacts, and reminders for anniversaries and name days.
  • Geodata functionality for fast and accurate entry of contact’s geographical information.
  • Multiple characteristics (attributes) for fast collection – finding and categorization with simple or tree form.
  • Easy contact import by copying from another record or file / social media.
Resources and actions module
  • Human resource management possibility or other material resources (computers, rooms).
  • Integrated management operations of all types, related to one or more contacts, and completed by one or more resources.
  • Registration of communications / appointments between the company and the contacts, either it’s about a possible sale to a potential customer, after sales communication or customer service.
  • Ability to register service vouchers, visitation vouchers or other works done by resources on behalf of customers.
  • Actions statistics in total with multiple references and filter possibility.
  • Procedure’s integration with call center.
Contracts (Allotments)
  • Projection and actions scheduling through calendar by displaying the program of one or more resources of a group.
  • Fast recording and flexibility through the calendar with possibilities of copying actions, creating new relevant actions and closing actions.
  • Complete flexibility in the form and the data a calendar contains by setting standards.
Members cards
  • Member cards management.
  • Possibility for flexible settings of point collection programs per document or per item / item group and for specific time intervals.
  • Setting for point redemption program.
  • Complete history of each card movement.
  • Complete statistics on members programs.
  • Fleet scenarios.
Contact lists and promotions
  • Monitoring of the overall sales cycle, from the initial list of potential customers, communications, sales opportunities, offer and closing of sale with transformation to document.
  • Possibility for static contact lists with easy entry from specialized form or file import, and dynamic lists by synchronizing contacts directly from the database.
  • Integrated management of campaigns: definition of promoted products, contact lists, campaign duration, resources, etc.
  • Transformation of sale opportunity to offer or other document.
  • Easy access to all data of a potential client, and the resource that has undertaken the potential customer, through the sale opportunity screen, for a complete picture of the situation and scheduling opportunity.
  • Monitoring of the overall success of a campaign and the expected turnover through specialized reports.
  • Advanced contact management screen for telemarketing sections.
  • Multiple reports on the top telemarketers, and on the general team productivity.

Related Products

EPSILON DIGITAL

Innovative e-invoicing solution
see more

Το άρθρο PYLON CRM εμφανίστηκε πρώτα στο Epsilon - Singular Logic.

]]> Galaxy Enterprise Suite https://epsilon-singularlogic.eu/en/products/galaxy-enterprise-suite/ Mon, 01 Dec 2025 16:28:38 +0000 https://epsilon-singularlogic.eu/products/galaxy-enterprise-suite/ Comprehensive ERP platform that supports the growth of medium & large companies, regardless of their activity, offering limitless insights.

Το άρθρο Galaxy Enterprise Suite εμφανίστηκε πρώτα στο Epsilon - Singular Logic.

]]>
Galaxy Enterprise Suite

Galaxy Enterprise Suite

Comprehensive ERP platform that supports the growth of medium & large companies, regardless of their activity, offering limitless insights.

Contact Us

Galaxy Enterprise Suite is a comprehensive ERP platform that supports the growth of medium & large companies, regardless of their industry, with complex and multiple needs requiring extended functionalities, automation, and limitless insights.

Thousands of businesses have adopted Galaxy Enterprise Suite ERP, enjoyed rich functionality, flexibility, scalability, security and unlimited insights while ensuring high returns and cost management.

Designed and developed on SingularLogic’s Galaxy platform, Galaxy Enterprise Suite ERP secures the business continuity.

Functionality
  • Commercial Management
  • Financial Management
  • Accounting Management
  • Asset Management
  • Financial Data
  • Budgeting
  • Sales/Purchase Commercial Policies
  • Import Folder
  • Batches
  • Serial Numbers
  • Color-Size
  • Delivery Control
  • Stock Replenishment
  • RF Inventory Management
  • Payment Plans / bulk payment management
  • Factoring
  • ABC Analysis
  • Supply Processes & Approvals
  • Sets
  • Secure web banking
  • Production Management
  • Production Planning
  • Project Management
  • Service
  • Business Intelligence
  • Dashboards
  • M.I.S.
  • CRM
  • Payroll
  • Hotel Management
  • Restaurant/Cafe Management
  • Retail Management

Benefits

Comprehensive Application Ecosystem

The Galaxy technology platform offers an integrated infrastructure and an interface for the company’s needs without requiring “bridging” for 3rd party tools or customized development.
In this way, all the company’s, or group’s operations, are performed and monitored in a single environment, such as trade activities (wholesale/retail sales, purchases), financials, production, marketing, and human resources management etc. At the same time, Galaxy ensures the continuous development of the software itself, and compliance with existing legislation and directives, while it never loses focus of its original promise: To protect your initial investment.

Access from anywhere

Galaxy offers, through Internet, access to corporate information from everywhere, using smartphones, tablets, laptops, or desktop computers. Without the need for any additional software, it offers, through reports, maps, and charts, any information is necessary (e.g., customer credit line, overdue securities, sales data, etc.) for making intelligent business decisions. Another essential feature of this solution is that it enables companies to format and present their information based on their needs. Additionally, it supports the execution of transactions remotely, import contacts, and departments organization by automating processes, such as the transactions of your sales force or engineers.

Enterprise Mobility

Tools that empower the dynamics of the sales team by giving access to all the information they need in the field, allowing them to complete their work as if they were in the office’s physical space. In addition, they contribute to more efficient sales, faster customer service, and provide real-time information contributing to overall efficiency.

Multiple businesses

Enterprise Suite ERP can manage multiple companies using the same database, thus offering quick processing and data volume efficiency, and enabling you to enter and find information for any single company. It also supports the creation of a company group, with an option for automated inter-company transaction generation. Finally, Enterprise Suite ERP offers insights and credit control on a company group level.

Multiple languages

The interface of the Galaxy technology applications is multilingual, enabling you to choose the language you want to use. Galaxy applications are designed in English and then localized into other languages, such as Greek, Bulgarian, and Romanian. At the same time, you can save application data in multiple languages to issue your invoices in the language your customers speak. With Enterprise Suite ERP, language is no longer an issue for your branches abroad or your foreign employees.

Customization

Galaxy can be fully customized to every business process, need and habit. Therefore, it offers true flexibility, as it allows designing a different environment for each user (screens, lists, printouts, menus), adding new features, and creating new processes (such as approval workflows, reminders, automatically generated actions, and others). In addition, it offers the ability to change the “shape” of the application (entities) by adding extra tables and fields and intervening in the actions of the application itself (record registration, balance check).

myData AADE

Galaxy is completely harmonized with the new Digital Accounting and Tax Application platform called myDATA, and supports the online communication, for sending the company’s transactions to A.A.D.E. and receiving from A.A.D.E. all transactions posted on its behalf, performing multiple checks, and allowing modifications or new entries. The service is available either through a direct connection with the myDATA platform or through the e-books service.

e-Invoice

Online invoicing service, through the certified Epsilon Digital provider, that easily covers every business’s requirement, regardless of size, industry, and activity, for electronic sending, authentication, acceptance, and archiving of invoices and documents through automated procedures (harmonized with the law). The adoption of electronic invoicing ensures the Online connection with the A.A.D.E., reduces the operating costs, the documents archiving costs, saves valuable time, and increases productivity.

Galaxy Technology

Cutting-edge technology that takes advantage of the latest international trends and the most advanced application development tools. Provides both the business and users unlimited customization and personalization options, complete access from everywhere, automation & asynchronous execution of tasks, overall control, clear view of the business, easy upgrading, and the ability to add new functions and procedures according to their existing needs. In addition, it offers an exceptional user experience in a modern user interface and unique business benefits, becoming a tool for increasing productivity and business development.

Highlights

Financial Data

All the business’s financial data are monitored in parallel, in unlimited tree structures (e.g., holdings, cost centers, business units, and revenue centers). Then, it is displayed – either independently or combined – with the help of practical data capture engines.

Assignments

By defining the rules governing a business’s commercial management (e.g., credit control scenarios, price list per product category, special payment agreement per customer/product category) and giving the relevant order, the application ensures that these rules are massively applied.

Stock Replenishment

The re-ordering process is used to optimize stock since the application can suggest the right quantities based on sales statistics, vendor delivery times, and safety margins in terms of time and quantity. These suggestions are editable and can be directly created and sent the orders to the company’s vendors. Thus, the business can have the optimal stock, and at the same time reduce the relevant expenses.

Budgeting

It is possible to define a budget for purchases, sales, expenses for all entities (e.g., items, customers, suppliers, sellers, projects, accounting) while defining seven dimensions and 12 values for any period. At the same time, it is possible to design budget models based on the company’s needs and provide a direct monitor of their progress. Moreover, it has mechanisms for easy scenarios creation and the ability to edit from excel.

MIS

Galaxy enables companies to make the right business decisions, by providing rich information that helps them prevent possible risks, take advantage of opportunities, and adjust their business activities promptly and accurately. It includes all the required financial and operational reports, as well as additional indexes pertaining to efficiency, development, productivity, quality, cost, and human resources. It also gives them the option to generate new reports by using complex data (visual reporting).

Feature sets

Feature sets provide additional options for grouping items in entities, such as products, customers, vendors, sellers, and agents, so that you can retrieve data with the same or similar features and gain access to more insights, through intuitive search engines. This data can also be managed in third-party systems, such as B2C and mobile apps, enabling easy and practical retrieval of products or other entities.

RF Inventory

The application enables designing the layout of the company’s warehouse, including shelves, corridors, etc., and displaying the inventory on each shelf. In addition, it supports position changes and all the delivery, picking, and inventory processes using RF terminals. Also, it is possible to manage orders from the commercial management of Galaxy ERP to the warehouse (WMS) and update the commercial management based on the results.

Finally, it supports the verification of the deliveries and dispatches of merchandise with a scanner – wirelessly and affordably, without importing files – thus avoiding errors and optimizing the execution time of order.

Commercial Policy / Price Lists

Apart from defining specific prices, the management of price lists (purchases and sales) can be done by setting a formula that will generate smart price lists based on other price lists or cost values, making price management, and updating both smarter and quicker. At the same time, supports the designing of more complex policies (sales and purchases), using rules that are triggered each time an invoice is issued.

Production

Ensures the Illustration of the company’s production process with maximum accuracy and automates operations by using customizable workflows and scenarios. Utilizes state-of-the-art approaches and tools, such as MRP II and Gantt, to change the level of coverage of production requirements, production capacity management, replenishment of raw material stocks, and Shop Floor Control and Visual Scheduling. It is a fully customizable and reliable production costing circuit that covers every possible need to calculate production costs and provides information on every detail, using detailed graphical tools.

see more
Case Studies

Related Products

EPSILON DIGITAL

Innovative e-invoicing solution
see more

Το άρθρο Galaxy Enterprise Suite εμφανίστηκε πρώτα στο Epsilon - Singular Logic.

]]> Dynamics 365 for Customer Service (CRM) https://epsilon-singularlogic.eu/en/products/dynamics-365-for-customer-service-crm/ Wed, 19 Nov 2025 14:57:40 +0000 https://epsilon-singularlogic.eu/products/dynamics-365-for-customer-service-crm/ Cloud-based Customer Service software with a focus on Customer Management and Team Collaboration.

Το άρθρο Dynamics 365 for Customer Service (CRM) εμφανίστηκε πρώτα στο Epsilon - Singular Logic.

]]>
Dynamics 365 for Customer Service (CRM)

Dynamics 365 for Customer Service (CRM)

Cloud-based Customer Service software with a focus on Customer Management and Team Collaboration.

see more

Make the difference with Microsoft Dynamics 365 for Customer Service (CRM). Built-in intelligence delivers faster, more personalized service, adding value to every interaction, on any device, even on the go.

Start working in Dynamics 365 business apps
Dynamics 365 Customer Service
2019

Related Products

EPSILON DIGITAL

Innovative e-invoicing solution
see more

Το άρθρο Dynamics 365 for Customer Service (CRM) εμφανίστηκε πρώτα στο Epsilon - Singular Logic.

]]>